Moving home and looking to stop your service?  Answer the questions below and we'll get you on your way.

Moving house

Guide to moving home
  • What to tell us
    We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill.
  • Are there any cancellation fees?
    If you stop your plan before the end of the term and switch to another energy retailer, an early termination fee may apply. Check with by calling us on 1300 16 16 68 or email us at
  • Does Real Utilities supply services at my new address?
    We supply services to a lot of locations, so chances are we're available at your new place!  If you'd like to double-check, call us on 1300 16 16 68 or email us at