Moving home and looking to stop your service? Complete the form below and we'll get you on your way.
It’s very important that you let us know your move out date. If you don’t tell us that you are moving out, you’ll remain responsible for all electricity used at the premises until Real Utilities receive a new registration. For example, if you move out without telling us and a new resident moves in without registering a new account, you are still responsible for paying for all electricity used until a new registration is received.
We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill.
If you stop your plan before the end of the term and switch to another energy retailer, an early termination fee may apply. Check with by calling us on 1300 16 16 68 or email us at support@realutilities.com.au
We supply services to a lot of locations, so chances are we're available at your new place! If you'd like to double-check, call us on 1300 16 16 68 or email us at support@realutilities.com.au.
Your electricity smart meter will provide us with a final reading at midnight on the day you move out, and it will be remotely de-energised at that time.